Saturday, June 24, 2017

Listening in social media

My colleague and I just published a piece on listening and social media. It was a fun collaboration because Dr. Chris Gearhart, Tarleton State University, is a listening guy and I'm a social media gal. We combined forces to apply listening principles to social media.

I have some free e-copies if you are interested:

Abstract: Researchers apply Bodie, St. Cyr, Pence, Rold, and Honeycutt’s (2012) model of listening competency to social media messaging for organizations. The article provides examples of how organizations and their social media managers, as de facto “listening agents,” can incorporate important verbal listening behaviors that represent active-empathic listening—pertinent responses, elaboration, offering advice and opinions, and answering and asking questions—into their social media profiles. In addition, guidance is provided to social media managers and organizations for how to adopt listening skills that will foster dialogue between organizations and their online publics. Potential areas for future research are also examined.

Citation: Sarah K. Maben & Christopher C. Gearhart (2017): Organizational Social
Media Accounts: Moving Toward Listening Competency, International Journal of Listening, DOI:

Thursday, June 1, 2017

Quilting Adventure Update

Two mini-quilts down and I'm learning what I like, and don't. I'm also remembering what it's like to be a new learner. After the initial excitement of a new challenge wore off, I put the project on the back burner. It's the same stall-out I see with our students who pitch a great story idea or research topic and then peter out in the middle.

Picture of quilt
Doll bed quilt: A reminder of being a new learner 

I used this quilt for doll bed as a way to test different techniques and supplies. For example, I learned that I needed a wider border and made the adjustment for the larger quilt. I tried machine quilting and hand quilting. Discovering my talents and likes was valuable and something we can offer students with low-stakes projects. In my classes, I encourage my students to experiment with a new writing style or design. We need to create the safe spaces in our courses for students to use trial and error to make discoveries.

How would I grade my quilt? Average. C. I met the learning objectives, but my technique could use some work....OK, a lot of work. But I learned along the way, and that's our main goal as teachers, right?!